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감정 노동에서 표현 규칙의 공정성에 대한 지각과 문제 중심 스트레스 대처의 조절효과에 관한 연구

Title
감정 노동에서 표현 규칙의 공정성에 대한 지각과 문제 중심 스트레스 대처의 조절효과에 관한 연구
Other Titles
The Moderating Effects of Display Rule Fairness Perception and Problem-Focused Stress Coping on Emotional Labor
Author
김민수
Keywords
감정노동; 표현규칙의공정성에대한지각; 문제중심스트레스대처; 직무스트레스; Emotional Labor; Fairness Perception of Emotional Labor; Problem-Focused Stress Coping
Issue Date
2012-06
Publisher
한국경영과학회
Citation
한국경영과학회지, 2012, 37(2), P.57-72, 16P.
Abstract
The moderators that relieve negative effects of emotional labor have been studied such as job characteristics and situational variables. But as reviewing these studies, they focused on the degree of emotional on certain condition, there's no distinction between that degree and moderating effects. So we should focus on the moderating variables as a organizational involvement. In this study, I hypnotized the mediating effect of job stress between emotional labor and organizational effectiveness. Then I explored moderating role of 'fairness perception of emotional labor' and 'problem-focused stress coping'. This study tested these relationships using data from 166 employees of domestic security service company. From this data, I found that emotional labor increases job stress and job stress fully mediates the relationship between individual attitude(job satisfaction, turnover intention). And one who perceives display rule fairer, feels less job stress than who is not. Lastly, one who copes more problem-focused when he/she experiences job stress, have less negative effect on turnover intention.
URI
http://koreascience.or.kr/article/ArticleFullRecord.jsp?cn=GOGGBB_2012_v37n2_57http://hdl.handle.net/20.500.11754/50725
ISSN
1225-1119
DOI
10.7737/JKORMS.2012.37.2.057
Appears in Collections:
GRADUATE SCHOOL OF BUSINESS[S](경영전문대학원) > BUSINESS ADMINISTRATION(경영학과) > Articles
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