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Complementarity and contextuality in the adoption of information systems

Title
Complementarity and contextuality in the adoption of information systems
Author
최재영
Keywords
information systems; performance of firms; complementarity; contextuality
Issue Date
2011-07
Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Citation
Applied economics letters, 2011, 18(16), P.1613-1618
Abstract
To understand the impact of Information Systems (ISs) on actual performance, we employed 616 Korean firms to estimate the complementarities among such systems and to uncover the contextual factors influencing them. In particular, we introduced various contextual variables and analysed their effects on the complementarities of firms. Our results indicate that Information Technology (IT) stock serves as an important contextual factor for enhancing the complementarity between the adoption of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Furthermore, although IT stock has a strong positive direct and indirect IS-mediated impact on the performance of firms, other IT-related variables such as IT organization and the use of firewalls generally have a positive influence only when they are combined with the adoption of ISs.
URI
https://www.tandfonline.com/doi/abs/10.1080/13504851.2011.556583
ISSN
1350-4851
DOI
10.1080/13504851.2011.556583
Appears in Collections:
GRADUATE SCHOOL OF TECHNOLOGY & INNOVATION MANAGEMENT[S](기술경영전문대학원) > TECHNOLOGY MANAGEMENT(기술경영학과) > Articles
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