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dc.contributor.author김병수-
dc.date.accessioned2017-09-25T00:16:10Z-
dc.date.available2017-09-25T00:16:10Z-
dc.date.issued2015-12-
dc.identifier.citationHUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES, v. 25, NO 6, Page. 701-712en_US
dc.identifier.issn1090-8471-
dc.identifier.issn1520-6564-
dc.identifier.urihttp://onlinelibrary.wiley.com/doi/10.1002/hfm.20587/abstract;jsessionid=75288D3CD085D15990747F30B89891A4.f02t01-
dc.identifier.urihttp://hdl.handle.net/20.500.11754/29330-
dc.description.abstractThe aim of this research is to investigate the relationship between coworker incivility, emotional exhaustion, and organizational outcomes measured by job satisfaction, job performance, and turnover intention. Working with a sample of 286 retail bank employees in South Korea, structural equation modeling is employed to test four hypotheses drawing on conservation of resources (COR) theory and affective events theory (AET). According to the analyses, while employee incivility positively affects emotional exhaustion, emotional exhaustion has a negative effect on job satisfaction and job performance. In addition, emotional exhaustion has a positive impact on turnover intention among organizational employees. These results imply that to better understand the relationship between coworker incivility and organizational outcomes, it is necessary to consider emotional exhaustion as an important mediating variable. The theoretical and practical implications of this study are discussed, together with its limitations and future research directions.en_US
dc.description.sponsorshipThis work is supported by the research fund of Hanyang University (HY-2014).en_US
dc.language.isoenen_US
dc.publisherWILEY-BLACKWELLen_US
dc.subjectCoworker incivilityen_US
dc.subjectEmotional exhaustionen_US
dc.subjectJob satisfactionen_US
dc.subjectJob performanceen_US
dc.subjectTurnover intentionen_US
dc.titleThe Relationship between Coworker Incivility, Emotional Exhaustion, and Organizational Outcomes: The Mediating Role of Emotional Exhaustionen_US
dc.typeArticleen_US
dc.relation.no6-
dc.relation.volume25-
dc.identifier.doi10.1002/hfm.20587-
dc.relation.page701-712-
dc.relation.journalHUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES-
dc.contributor.googleauthorHur, Won-Moo-
dc.contributor.googleauthorKim, Byung-Soo-
dc.contributor.googleauthorPark, Sung-Jae-
dc.relation.code2015016072-
dc.sector.campusS-
dc.sector.daehakCOLLEGE OF SOCIAL SCIENCES[S]-
dc.sector.departmentDEPARTMENT OF SOCIOLOGY-
dc.identifier.pidkimb-
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COLLEGE OF SOCIAL SCIENCES[S](사회과학대학) > SOCIOLOGY(사회학과) > Articles
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