Exploring the Roles of Self-Efficacy and Technical Support in the Relationship between Techno-Stress and Counter-Productivity
- Title
- Exploring the Roles of Self-Efficacy and Technical Support in the Relationship between Techno-Stress and Counter-Productivity
- Author
- 이창원
- Keywords
- techno-stress; counter-productivity; self-efficacy; technical support; counterproductive work behavior; innovation resistance
- Issue Date
- 2021-04
- Publisher
- MDPI
- Citation
- SUSTAINABILITY, v. 13, NO. 8, article no. 4349
- Abstract
- Organizational reliance on information and communication technology (ICT) is more likely to induce techno-stress as a detrimental effect, which has a negative impact on productivity. Businesses should make organizational efforts to decrease counter-productivity, a negative effect of techno-stress, to create sustainable productivity by taking advantage of information and communication technology. The purpose of this study was to explore the roles of self-efficacy and technical support as moderating variables in the relationship between techno-stress and counter-productivity. This study selected techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty as the techno-stress measurement variables, as well as counterproductive work behavior (CWB) and innovation resistance as counter-productive measurement variables. In this study, we surveyed 700 people in the IT sector, manufacturing, services, public agencies, and other industries and used regression analysis to analyze the effects of self-efficacy and technical support. As a result of the analysis, techno-overload, techno-invasion, techno-insecurity, and techno-uncertainty have positive effects on CWB and innovation resistance whereas self-efficacy and technical support have moderating effects on techno-stress and counter-productivity by interacting with techno-overload, techno-insecurity, and techno-uncertainty. We suggest measures to strengthen self-efficacy and technical support for mitigating counterproductive work behavior and innovation resistance.
- URI
- https://repository.hanyang.ac.kr/handle/20.500.11754/176411https://www.mdpi.com/2071-1050/13/8/4349
- ISSN
- 2071-1050;2071-1050
- DOI
- 10.3390/su13084349
- Appears in Collections:
- COLLEGE OF BUSINESS[S](경영대학) > BUSINESS ADMINISTRATION(경영학부) > Articles
- Files in This Item:
- 80104_이창원.pdfDownload
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