주거환경만족도와 생활불편 민원의 연관성 분석 : 서울스마트 불편신고 서비스 자료를 중심으로

Abstract

In this study, we examine the relationship between civil complaints and residential environment satisfaction in Seoul, Korea. To do so, we use the 2013 Seoul Survey data and the complaint record collected by the Seoul Smart Complaint Center. Specifically, we classify the complaints into four types based on their relevance to parking, road and sidewalk, trash, and environment. Next, we develop a multi-level ordered logit model and explore the determinants of the residential environment satisfaction level. For the independent variables, we consider the characteristics of the survey respondents and their households, the neighborhood environment factors, and the number of complaints. The results of our study show that the number of complaints are highly associated with the level of residential environment satisfaction. In particular, the number of complaints related to noise, illegal parking, and abandoned trash show a negative relationship with residential environment satisfaction. Neighborhood built environmental measures, such as land use and diversity of building age, show associations with residential environment satisfaction. In addition, the analysis results indicate that increasing the number of street trees and the accessibility to subway stations could help improve people’s satisfaction with their residential environment. Overall, this study indicates that planners could enhance the level of residential environment satisfaction by addressing the major complaints raised by the citizens. Furthermore, we suggest that the number of complaints could work as a proxy measure for understanding the level of residential environment satisfaction.