From Information Technology to Mobile Information Technology: Applications in Hospitality and Tourism

Abstract

This study reviewed a total of 71 mobile technology related articles starting from the firstarticle published in hospitality and tourism journals (i.e., 2005). First, a paradigm funnel wasemployed to categorize the articles reviewed. Second, content analysis was applied foranalyzing the mobile technology applications. The findings indicate that most previous studiesapplied a single theory in investigating mobile technology in hospitality and tourism.Furthermore, limited attention of mobile technology applications is given in the hospitalityindustry. Future studies are encouraged to improve the two-way communication and to satisfythe changing needs of customers.