서비스 개념을 둘러싼 최근 논의에 대한 비판적 고찰

Title
서비스 개념을 둘러싼 최근 논의에 대한 비판적 고찰
Other Titles
A Critical Examination of Recent Stud On the Definition of Services
Author
서환주
Keywords
Services; Technical Criteria; Service Triangle; Demand Rationale
Issue Date
2008-12
Publisher
한국IT서비스학회
Citation
한국IT서비스학회지, v. 7, No. 4, Page. 287~300
Abstract
Our Study aims to examine, from a critical perspective, recent approaches to the definition of services. Studies that deal with the question of how to characterize services offer three types of response. The first approach developed by classical economists proposes to use technical criteria (immateriality, non-separability between consumption and production, non-storage, heterogeneity) as foundation for a specific definition of services. The second, which is today most widely cited definition, that of Peter Hill proposes an institutional or a relation-oriented definition which emphasizes service triangle. Finally, the work of Gadrey, which investigates the impact of new technologies on service activities, offers a new general definition of services that is compatible with the existence of several demand rationales.
URI
http://scholar.dkyobobook.co.kr/searchDetail.laf?barcode=4010022693454http://repository.hanyang.ac.kr/handle/20.500.11754/105194
ISSN
1975-4256
Appears in Collections:
COLLEGE OF BUSINESS AND ECONOMICS[E](경상대학) > BUSINESS ADMINISTRATION(경영학부) > Articles
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