Browsing by Author 현성협

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Showing results 31 to 60 of 154

Issue DateTitleAuthor(s)
2015-10An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry현성협
2013-02Examining Expectations and Acceptable Wait Time of Fast-Food Restaurant Service : A Cross-National Comparison of American and Thai현성협
2013-05Examining the influence of casino attributes on baby boomers' satisfaction and loyalty in the casino industry현성협
2016-09An extended model of employees' service innovation behavior in the airline industry현성협
2012-01AN EXTENSION OF THE FOUR-STAGE LOYALTY MODEL: THE CRITICAL ROLE OF POSITIVE SWITCHING BARRIERS현성협
2017-07First-class airline travelers' tendency to seek uniqueness: how does it influence their purchase of expensive tickets?현성협
2017-03First-class airline travellers' perception of luxury goods and its effect on loyalty formation현성협
2016-03FIRST-CLASS IN-FLIGHT SERVICES AND ADVERTISING EFFECTIVENESS: ANTECEDENTS OF CUSTOMER-CENTRIC INNOVATIVENESS AND BRAND LOYALTY IN THE UNITED STATES (US) AIRLINE INDUSTRY현성협
2017-07Fostering customers' pro-environmental behavior at a museum현성협
2015-06G-Star의 서비스품질이 방문객 만족, 인지도 향상 및 행동의도에 미치는 영향: G-Star 인지도에 대한 요인도출과 함께현성협
2019-05Green indoor and outdoor environment as nature-based solution and its role in increasing customer/employee mental health, well-being, and loyalty현성협
2019-05Hospital prestige in medical tourism: empirical evidence from Malaysia현성협
2014-05Identifying Optimal Rapport-Building Behaviors In Inducing Patrons' Emotional Attachment In Luxury Restaurants현성협
2013-08Image Congruence and Relationship Quality in Predicting Switching Intention: Conspicuousness of Product Use as a Moderator Variable현성협
2011-09The impact of advertising on patrons'' emotional responses, perceived value, and behavioral intentions in the chain restaurant industry: The moderating role of advertising-induced arousal현성협
2018-09The impact of brand authenticity on building brand love: An investigation of impression in memory and lifestyle-congruence현성협
2016-04Impact of core product quality on sport fans' emotions and behavioral intentions현성협
2014-04The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran현성협
2017-05Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention현성협
2019-03Impact of lean manufacturing practices on firms' sustainable performance: Lean culture as a moderator현성협
2019-02Impact of Lean Manufacturing Practices on Firms’ Sustainable Performance: Lean Culture as a Moderator현성협
2013-06The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants: The moderating role of hiatus현성협
2016-03The impact of tangible/intangible cues on luxury cruise travelers' well-being perception현성협
2014-07IN-FLIGHT SERVICE PERFORMANCE AND PASSENGER LOYALTY: A CROSS-NATIONAL (CHINA/KOREA) STUDY OF TRAVELERS USING LOW-COST CARRIERS현성협
2012-09Independent Restaurant’s Expansion Strategies to a Chain Restaurant Enterprise현성협
2016-05Influence of perceived service fairness on relationship quality and switching intention: an empirical study of restaurant experiences현성협
2013-04The influences of collectivism in hospitality work settings현성협
2017-08An integration of cognitive appraisal theory and script theory in the luxury cruise sector: the bridging role of recollection and storytelling현성협
2018-12Investigating customers' shopping behaviors at airport duty-free shops: impact of shopping flow and alternative shopping malls' attractiveness현성협
2015-11Kano 품질특성과 Timko의 고객만족계수를 이용한 공항 대기환경의 서비스 품질에 관한 연구현성협

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